Legal document
Refund Policy
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last updated: 8 July 2026 Provider: Sienda Ltd Company No.: 08194971 Registered Office: Third Floor, 207 Regent Street, London, W1B 3HH, United Kingdom Privacy contact: privacy@siendaweblines.com Support contact: support@siendaweblines.com
These documents apply to QOOBIX IDAAS, Intelligence Delivered As A Service, a market-intelligence delivery environment created and managed by Sienda Ltd.
Refund Policy
4.1 About this Refund Policy
This Refund Policy applies to QOOBIX IDAAS, a managed digital market-intelligence service created and managed by Sienda Ltd.
4.2 No automatic public checkout
QOOBIX IDAAS does not currently use public automatic checkout, card payments, or automatic subscriptions inside the application.
Fees are agreed directly between Sienda Ltd and the client, or through a qualified partner workspace where appropriate, by proposal, quotation, invoice, email, or other written agreement.
Payment is normally made by bank transfer unless otherwise agreed.
4.3 Scope review before purchase
Before purchasing QOOBIX IDAAS, the client may be given the opportunity to review the proposed scope, package, outputs, limitations and delivery route.
By proceeding with purchase, the client confirms that it has had the opportunity to assess the proposed service and accepts the scope as suitable for its intended use.
4.4 Provisioned digital service
QOOBIX IDAAS is a provisioned digital service and managed intelligence delivery process. Fees may cover scoping, job preparation, technical provisioning, authorised access setup, report-type configuration, AI-assisted generation, operator review, document generation, workbook generation, operational support and digital delivery.
4.5 No refunds after acceptance, provisioning, work start or generation
Once the client has accepted the service, access has been provisioned, configuration has begun, intelligence work has started, or digital outputs have been generated, fees are non-refundable, except where required by applicable law or expressly agreed in writing by Sienda Ltd.
4.6 No refund for client non-use
No refund will be provided where the client does not use delivered outputs, fails to download generated files before expiry, loses access credentials, provides incomplete or inaccurate information, changes its commercial priorities, or no longer requires the service.
4.7 Failed generation or technical issue
If a generation fails because of a technical issue within QOOBIX IDAAS, Sienda Ltd may, at its discretion, retry the generation, correct the issue, provide an alternative delivery method, extend access, or provide another reasonable remedy.
A technical issue does not automatically create a right to a refund.
4.8 Statutory rights
Nothing in this Refund Policy limits rights that cannot legally be excluded.